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Introducing CHRT’s 2026 Summer Interns: Montala Carruthers, Taylen Hemingway, and Sarah Peterson

Introducing CHRT’s 2026 Summer Interns: Montala Carruthers, Taylen Hemingway, and Sarah Peterson

June 16, 2026

CHRT is pleased to welcome three talented students to our team this summer: Montala Carruthers, Taylen Hemingway, and Sarah Peterson. Through their academic studies, professional experiences, and commitment to improving health and well-being, each brings valuable perspectives to CHRT’s work. We look forward to learning from them and supporting their professional development over the coming months.

Montala Carruthers

Montala Carruthers is pursuing a Master of Public Health in Population and Health Sciences at the University of Michigan. A first-generation college graduate and new mother, Montala brings experience in behavioral health, public health outreach, and community-based care. Her work supporting individuals experiencing homelessness, administering COVID-19 vaccinations, and advancing health initiatives in both local and international settings has strengthened her commitment to creating equitable, trauma-informed systems that help individuals and families thrive.

Taylen Hemingway

Taylen Hemingway is a junior at the University of Michigan majoring in Sociology and pursuing the university’s MSW 4+1 pathway, along with a minor in Intergroup Relations. With a strong background in digital media and wellness communication, Taylen is passionate about making information and resources more accessible to diverse communities. She is interested in the role communication can play in improving well-being and connecting people with the support they need.

Sarah Peterson

Sarah Peterson is pursuing a dual degree at the University of Michigan’s Ford School of Public Policy and Ross School of Business, where she is working toward a Master of Public Policy and Master of Business Administration. Before graduate school, Sarah worked as a healthcare administrator at a public district hospital in Washington state. Her interests include health and social policy, health system design, payment reform, and the role local and state governments play in improving community health and access to services.

Sarah is CHRT’s 2026 Rebecca Copeland intern. The Rebecca Copeland Internship was established in memory of Rebecca Copeland, a beloved CHRT colleague whose dedication, curiosity, and commitment to improving health and health care left a lasting impact on our organization. The internship provides opportunities for students interested in health policy and health services research to gain hands-on experience while contributing to projects that improve health and well-being. Learn more about the Rebecca Copeland Internship program.

CHRT’s 2025 Health Policy Fellowship wraps up another year of learning and connection

Fellow's in Washington DC

CHRT’s 2025 Health Policy Fellowship wraps up another year of learning and connection

May 28, 2026

CHRT’s 2025 Health Policy Fellowship recently wrapped up, concluding several months of learning for this year’s cohort of fellows. The fellowship brings together emerging leaders from research, policy, nonprofit, academic, and health care spaces to deepen their understanding of how health policy works at the local, state, and federal levels.

Throughout the program, fellows had the opportunity to hear directly from policymakers, researchers, journalists, advocates, and community leaders who shared their expertise and experiences shaping health policy in Michigan and beyond.

Last month, fellows traveled to Washington, DC to learn more about how health policy works at the federal level. During the visit, they met with policymakers, media experts, and health policy leaders who offered an on-the-ground perspective on how research, policy, and communications intersect in today’s health landscape.

CHRT thanks the many speakers and experts who shared their time and knowledge during the Washington, DC visit, including:

  • Simeon Niles
  • Shawn Gremminger
  • Neil Canfield
  • Eileen Kostanecki
  • Elizabeth Trombley
  • Emma Casey
  • Gabrielle Minarik
  • Michael Spero
  • Meg Rorke
  • Julie Rovner
  • Alice Miranda Ollstein
  • Lizzy Lawrence
  • Neda Jasemi
  • Kate Massey
  • Jake Quinton, MD, MS, MPH

Another key part of the fellowship each year is Detroit Day, where fellows learn directly from community leaders and organizations working to address health and social challenges on the ground.

Detroit Day began with a bus tour led by Reverend Simmons, who shared insights into the challenges faced by Detroit communities while also highlighting the progress that advocacy and community-led efforts have made across the city.

Fellows also heard from leaders working across food insecurity, poverty, maternal and child health, and community care. Eric Candela discussed the impact of food insecurity in Michigan, noting that one in seven Michiganders experience food insecurity and that a significant amount of food grown is never consumed. Luke Shaefer shared how programs such as Rx Kids in Flint have demonstrated meaningful benefits for families while also reducing long-term costs.

Doug Stewart and Shelly Visek spoke with fellows about the challenges faced by Detroit families and how the MiSide program supports residents through early childhood education resources. Fellows also heard from LaShanda, a MiSide participant, who shared how the program helped support her as a young mother of twins.

During lunch at Sweet Potato Sensations, owner Epsy Thomas shared how a family recipe became the foundation for a successful business and decades of community impact in Detroit.

The day concluded with a visit to the Community Health and Social Services Center (CHASS), a federally qualified health center serving Southwest Detroit with affordable and bilingual health and social services.

CHRT is grateful to all of the speakers, organizations, and community leaders who contributed to this year’s fellowship experience. Their willingness to share their work, stories, and perspectives continues to make the fellowship a meaningful and transformative opportunity for Michigan’s emerging health policy leaders.

CHRT team update: recognizing promotions and a departure

CHRT Team Update 2026

CHRT team update: recognizing promotions and a departure

March 19, 2026

The strength of the CHRT team comes from the people behind our work. We’re proud to recognize team members who continue to grow and make an impact, while also thanking those moving on to new opportunities.

Celebrating Team Promotions

CHRT Team Update 2026

Kirsten Cormier Promoted to Project Management & Organizational Alignment Coordinator
Please join us in congratulating Kirsten Cormier on her promotion to Project Management & Organizational Alignment Coordinator.

Kirsten has been an integral part of the CHRT team, supporting human resources, IT, and day-to-day operations. With her MBA focused on project management, she has played a key role in strengthening internal processes and leading project management efforts across the organization.

In her new role, Kirsten will help align programmatic, financial, and administrative functions. She will lead the development of organization-wide project management standards, SOPs, and performance dashboards to support continuous improvement across CHRT’s work.

Gudrun Bossmann Promoted to Director of Finance
We are also proud to announce the promotion of Gudrun Bossmann to Director of Finance.

Gudrun has been a cornerstone of CHRT’s financial operations. Her leadership in budget forecasting, financial oversight, and compliance has ensured the success and integrity of our diverse portfolio of projects and funding initiatives.

With a strong background in financial management and international operations, she has helped the CHRT team maintain high standards, including clean audits and effective financial systems. This promotion recognizes her dedication and the critical role she plays in supporting the organization’s continued success.

Team Farewell

Nailah Henry
We also extend our appreciation to Nailah Henry, who will be departing after accepting a new role as a Project Manager at Freedman HealthCare.

Since joining the CHRT team in June 2023, Nailah has been a valued partner, contributing her expertise and collaborating across projects over the past two and a half years.

We thank Nailah for her contributions and wish her all the best in this next chapter.

Announcing the 2026 Health Policy Fellowship cohort  

Instructor speaking to a class of fellowship students

Announcing the 2026 Health Policy Fellowship cohort  

March 17, 2026
meeting of fellows

We are proud to introduce the 2026 cohort of the Health Policy Fellowship.

Since the program began in 2012, the fellowship has supported the professional development of health researchers, government staff, and nonprofit leaders committed to improving health policy in Michigan. Fellowship graduates continue to contribute to policy development, research, and community programs throughout the state.

The 2026 fellowship cohort will include:

  • Matthew Boak, Policy Advisor, Michigan Senate Majority Policy Office
  • Lisa Braddix, Chief Health Equity Officer, Southeastern Michigan Health Association (SEMHA)
  • Dr. Antionette (Toni) Coe, Assistant Professor, Department of Clinical Pharmacy, University of Michigan
  • Matthew Criado-Cano, Legislative Director, Office of Representative Luke Meerman, Michigan House of Representatives
  • Erin Dickenson, Chief of Staff, Office of Senator Sylvia Santana
  • Jessica Edel, Program Director, Michigan Coalition to End Domestic and Sexual Violence (MCEDSV)
  • Steven Gilbert, Chief of Staff, Office of State Senator Roger Victory
  • O’Nealya Gronstal, Executive Director, Lakeshore Food Club
  • Megan Murphy, Chief Executive Officer, Superior Health Foundation
  • Dr. Bryant Oliphant, Research Assistant Professor, University of Michigan, and Associate Professor, Wayne State University Department of Orthopaedic Surgery
  • Suzanne Owen, Senior Health and Equity Policy Advisor, Office of Governor Gretchen Whitmer
  • Dr. Michelle Padley, Assistant Professor of Emergency Medicine, Michigan State University
  • Isabella Pagogna, Produce Prescription Director, Michigan Farmers Market Association
  • Nadia Syed, Community Benefit Collaborative Program Manager, Michigan Health and Hospital Association
  • Theresa Uhrich, Chief Operating Officer, Region IV Area Agency on Aging
  • Dr. Varun Vohra, Senior Academic Director, Board-Certified Clinical Toxicologist Consultant, and Associate Professor (Clinical), Michigan Poison & Drug Information Center and Wayne State University Department of Emergency Medicine
  • Ta’Sheena Williams, Policy Director, Michigan Council for Maternal and Child Health (MCMCH)

The program is an immersive four-month experience designed to bring together a diverse group of professionals to strengthen collaboration between policymakers, researchers, and nonprofit leaders working to improve health outcomes across Michigan.

Participants will take part in a series of learning sessions and collaborative discussions designed to strengthen their understanding of health policy and leadership. The program provides opportunities for fellows to connect with peers across sectors and gain practical insights they can apply in their work.

For further information about the CHRT Health Policy Fellowship and to apply for the 2027  cohort, please contact Holly Quivera Teague, Fellowship Program Manager, at [email protected].

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CHRT thanks its fellowship partners and sponsors for their continued support in helping develop the next generation of health policy leaders.

CHRT launches four new projects advancing health systems, aging services, and pandemic preparedness

Senior man walking with a walker outside

CHRT launches four new projects advancing health systems, aging services, and pandemic preparedness

October 16, 2025

The Center for Health and Research Transformation (CHRT) has launched four new projects focused on strengthening health and social care systems in Michigan and beyond. The initiatives span topics from accountable care and aging to community care hubs and pandemic readiness.

Exploring community care hub structures with the Partnership to Align Social Care

CHRT is partnering with the Partnership to Align Social Care (P2ASC) to co-author an issue brief on organizational and corporate structure options for community care hubs. The brief will help hubs identify sustainable models that align with their missions and partnerships.

Supporting strategic planning for the Physician Organization of Michigan ACO

CHRT is providing analytic and policy support to the Physician Organization of Michigan Accountable Care Organization (POM ACO). The team will review and summarize 2026 Medicare Physician Fee Schedule rule changes, assess potential impacts on ACO performance, and support strategic planning and comment-letter development to promote long-term sustainability.

Conducting the United States case study for the NUS-Lancet PRIME Commission

As part of the NUS-Lancet Pandemic Readiness, Implementation, Monitoring, and Evaluation (PRIME) Commission, CHRT is leading the U.S. country case study on pandemic preparedness and response. The project includes literature review, stakeholder mapping, and interviews with national leaders and community representatives to identify lessons from COVID-19 and strengthen future public health systems.

Assessing the needs of Michigan’s aging population

In partnership with the Michigan Department of Health and Human Services (MDHHS), CHRT is supporting the development of a statewide aging needs assessment to inform Michigan’s next State Plan on Aging. The assessment will gather insights from older adults, caregivers, and providers to help shape programs that promote health and independence across the state.

Interview with John Rodriguez, CHRT’s new communications manager

John Rodriguez

Interview with John Rodriguez, CHRT’s new communications manager

July 31, 2025
John Rodriguez

We at CHRT are excited to welcome John Rodriguez as our new communications manager.

John is a strategic communications professional with more than a decade of experience at the University of Michigan. As communications manager at CHRT, he will lead communications efforts that translate research into accessible stories, elevate community voices, and support evidence-based policy change. 

John’s career has been rooted in a deep commitment to social justice and the belief that communications is a powerful tool for advancing healthy communities. He has worked across higher education and the nonprofit sector helping mission-driven organizations clarify their message, expand their reach, and build authentic connections with diverse audiences. John holds a Political Science degree from UCLA.

We asked John a few questions to get to know him better and learn more about what he hopes to achieve at CHRT.

What drew you to CHRT?

I was excited to join a team that at its core cared deeply about improving the outlook of members in the community, particularly those who are often overlooked and under-resourced. As someone who has spent over a decade using strategic communications to support social justice and public good, I felt a strong alignment with CHRT’s values. I was excited by the opportunity to use my skills to help amplify the impact of evidence-based research and community-rooted programs.

What do you see as the role of the communications team?

The communications team plays a key role in elevating CHRT’s work, translating complex research into accessible narratives, and showcasing the organization’s leadership in health policy and systems change. I see our role as building visibility, trust, and engagement, across policymakers, funders, partners, and community members through a thoughtful and strategic communications approach.

What improvements do you hope to lead at CHRT?

I’m in the process of listening and learning, gathering insights from team members, partners, and existing materials to understand CHRT’s unique strengths and opportunities. Over time, I hope to help refine CHRT’s messaging, strengthen our digital presence, and develop a more cohesive strategy that increases visibility, deepens engagement with our audiences, and affirms our position as a trusted, go-to source.

What do you like to do in your free time?

In my free time, I immerse myself in creative arts, particularly photography, illustration, and painting. I’m drawn to portraiture and enjoy capturing the personality and spirit of the people I photograph or paint. Some samples of my work can be found on  Instagram (@bruinprophet) or on my small online portfolio (https://johnrod.myportfolio.com/). I also enjoy spending time with my kids and taking them to the movies and catching up on the latest super-hero flick.  

Thank you to the experts who made this year’s Health Policy Fellowship a success

CHRT’s 2025 Health Policy Fellowship

Thank you to the experts who made this year’s Health Policy Fellowship a success

July 30, 2025
CHRT’s 2025 Health Policy Fellowship

CHRT’s 2025 Health Policy Fellowship wrapped up in May, capping off five months of learning for the twelve fellows who participated in the annual program. The fellowship helps emerging health leaders—working in policy, nonprofit, clinical, and academic spaces—build the skills, experiences, and relationships that support effective health policy leadership at the state and national level.

CHRT is deeply grateful to the health policy experts who contributed their time and insights. Their expertise was central to the fellowship experience.

In Lansing, the fellows met with legislators and policymakers:

  • Rep. Carrie Rheingans, House Agriculture Committee; House Families and Veterans Committee
  • Rep. Curtis VanderWall, Chair, House Health Policy Committee
  • Rep. John Roth, Chair, House Human Services Appropriations Subcommittee; Vice Chair, House Higher Education and Community Colleges Subcommittee
  • Sen. Sylvia Santana, Chair, Senate Health and Human Services Appropriations Subcommittee; Vice Chair, Senate Health Policy Committee, Senate Corrections and Judiciary Appropriations Subcommittee, Senate Housing and Human Services Committee, and Senate LARA/DIFS Appropriations Subcommittee

And in Detroit, fellows met with:

  • Reverend Simmons, Executive Director, Brightmoor Alliance
  • Zina M. Davis, Executive Director, Children of the Rising Sun Empowerment Center
  • Kristine Walton, Supervisor, Women Inspired Neighborhood (WIN) Network at Henry Ford Health
  • Eric Candela, Director of Public Policy, Forgotten Harvest
  • Espy Thomas, Owner, Sweet Potato Sensations
  • Shamayim “Mama Shu” Harris, Founder and CEO, Avalon Village
  • Dr. Felix Valbuena, CEO, Community Health and Social Services Center (CHASS)

In Washtenaw County, fellows had eight sessions, meeting with:

  • Marianne Udow-Phillips, Senior Advisor, CHRT
  • Joshua Traylor, Executive Director, CHRT
  • Karla Ruest, Senior Consultant, Capitol Affairs
  • Marisa Eisenberg, Professor, Departments of Epidemiology, Complex Systems, and Mathematics, University of Michigan
  • Tayo Moss, Policy and Program Officer, Michigan Health Endowment Fund
  • Kim Ross, Chief Government Relations Officer, Michigan Medicine
  • Kris Kangas-Kraft, Director of State Relations, Blue Cross Blue Shield of Michigan
  • Kirk Roy, Senior Vice President and Chief Actuary, Blue Cross Blue Shield of Michigan
  • Toshiki Masaki, Operating Model Transformation Manager (Retired), Ford Motor Company
  • Ted Makowiec, Senior Vice President and Health Consultant, Segal
  • Phillis Englebert, Owner, Detroit Street Filling Station, The Lunch Room, and North Star Lounge
  • Debra Roberts, Vice President of Operations, HealthFocus
  • Sarah Wang, Policy Engagement Program Manager, Institute for Healthcare Policy and Innovation
  • Elizabeth Kutter, Senior Director, Michigan Health and Hospital Association
  • Meghann Keit-Corrion, Government Policy Advisor, Dykema
  • Melina Brann, Director of Government Relations, Planned Parenthood Advocates of Michigan
  • Dr. Vanessa Dalton, Professor of Obstetrics and Gynecology, University of Michigan
  • Dr. Jonne McCoy White, Academic Research Specialist, MIRACLE Center
  • Nicole Marie White, CPM, Policy Director and Co-founder, Birth Detroit
  • Meghan Groen, Medicaid Director, Michigan Department of Health and Human Services
  • Patricia Graham, Plan President and CEO, Meridian
  • Todd Anderson, Market President, Blue Cross Complete
  • Dr. Natasha Bagdasarian, Chief Medical Executive, MDHHS
  • Christina Floyd, Deputy Director of Public Health, City of Detroit
  • Khalil Al-Hajal, Deputy Opinion Editor, Detroit Free Press
  • Kate Wells, Public Health Reporter, Michigan Radio
  • Robin Erb, Health Reporter, Bridge Michigan
  • Kristen Shamus, Health Reporter, Detroit Free Press
  • Dr. Mark Fendrick, Director, Center for Value-Based Insurance Design, University of Michigan
  • Kelly Ainsworth and Sean McCabe, 2025 CHRT Fellows
  • Kristina Leonardi, Director of Aging and Community Services, MDHHS
  • Katie Abraham, Policy Advisor, Michigan Opioid Task Force
  • Jared Welehodsky, State Assistant Administrator, MDHHS
  • Charles Reuland, Chief Operations Integration Officer, University of Michigan Health
  • Ginny Creasman, Medical Center Director, VA Ann Arbor Healthcare System
  • Dr. Richard Schildhouse, Chief of Staff, VA Ann Arbor Healthcare System
  • Dana Habers, Chief Innovation Officer and Chief Operating Officer for Pharmacy Services, U-M Health
  • Chris Kolb, Vice President for Government Relations, University of Michigan

CHRT is honored to support a fellowship that brings together leaders from across Michigan’s health ecosystem and connects them with some of the state’s most influential policymakers and practitioners. We thank all the experts who shared their time, stories, and strategies and we look forward to building on these connections in the year to come.

Introducing CHRT’s 2025 summer interns: Samikshya Satpathy and Rebecca Copeland Intern Aashritha Murali

2025 CHRT Summer Interns

Introducing CHRT’s 2025 summer interns: Samikshya Satpathy and Rebecca Copeland Intern Aashritha Murali

July 27, 2025

CHRT is delighted to welcome its 2025 summer interns, Samikshya Satpathy and Rebecca Copeland Intern Aashritha Murali. These two emerging leaders will spend the next few months helping CHRT drive forward user‑centered innovation and health‑equity policy.

Samikshya Satpathy - CHRT 2025 Summer Interns

Samikshya Satpathy is a master’s student at the University of Michigan School of Information, specializing in user‑experience research and design. Before graduate school, she spent more than three years as a product designer at Nykaa and Times Internet, leading projects in fitness, education, dining, and e‑commerce. At CHRT, Samikshya will use her skills in inclusive design and accessibility to improve digital tools that help Detroit residents prepare for new careers through the U‑M Center for Innovation. She is passionate about research‑driven design that balances function, delight, and equity, and she mentors other designers who share these goals.

Aashritha Murali

Aashritha Murali joins us as this year’s Rebecca Copeland Memorial Intern. A master’s student in public health at the University of Michigan, she focuses on health management and policy and will graduate in 2026. Aashritha recently served as a service fellow with the American India Foundation, where she supported gender‑equity programs and gained experience in training, monitoring, and evaluation. She has also worked with the State Planning Commission of Tamil Nadu, studying district‑level gaps in health‑care delivery. At CHRT, Aashritha will concentrate on maternal and child health and on ways to expand care for uninsured populations.

About the Rebecca Copeland Memorial Internship

The internship honors Rebecca Copeland, a dual‑degree graduate in public health and public policy who brought energy, excellence, and a deep commitment to social justice to her work at CHRT. To learn more about her legacy and the first year of the program, read our earlier story, First Rebecca Copeland Memorial Internship.

CHRT looks forward to the fresh perspectives and valuable skills these CHRT 2025 Summer Interns will contribute as they learn, collaborate, and help advance health equity across Michigan and beyond.

Celebrating New Promotions and Team Members at CHRT!

Celebrating New Promotions and Team Members at CHRT!

April 2, 2025

We’re pleased to share some important updates about our team at CHRT!

From well-deserved promotions to new team members bringing valuable expertise, our organization continues to grow in its commitment to advancing health and social equity.

Promotions

Samantha Iovan – Associate Director of Health Policy

Congratulations to Samantha Iovan on her promotion to Associate Director of Health Policy! Samantha leads initiatives that improve the integration of health care, public health, and social services.

Her expertise in data quality improvement, payer alignment, and delivery system reform drives impactful change. She also provides key analysis of Medicare and Medicaid policy, health care reimbursement structures, and insurance enrollment across all levels of government.

Samantha collaborates with stakeholders to develop research and policy strategies that enhance health equity by aligning care and financing models.

Shaina Tinsey – Project Manager, Health and Social Equity Team

Congratulations to Shaina Tinsey on her promotion to project manager on CHRT’s health and social equity team! Shaina supports MI Community Care (MiCC), a cross-sector care coordination program serving community members with complex health and social needs in Livingston and Washtenaw counties.

Her extensive background in community health—including previous roles with the Local Initiatives Support Corporation in Flint and Henry Ford Jackson—makes her a key asset to our team. Shaina holds an MPH from the University of Michigan School of Public Health and a BS in health administration from Eastern Michigan University.

Matt Hill – Senior Project Manager, Health and Social Equity Team]

A big congratulations to Matt Hill on his promotion to senior project manager! Matt oversees all backbone administrative functions for the Washtenaw Health Initiative and its health and human services integration initiatives.

His leadership and dedication continue to strengthen CHRT’s work in fostering collaboration across sectors to improve health and social outcomes.

Ayşe G. Büyüktür – Associate Director of Health and Social Equity Programs

We’re proud to announce that Ayşe G. Büyüktür has been promoted to associate director of health and social equity programs. In this role, she provides strategic oversight for CHRT’s partnerships in local and statewide initiatives focused on social determinants of health, integrated care models, and community information exchange.

Ayşe is deeply committed to community engagement, ensuring that research and program development are rooted in the needs of the populations they serve. She currently serves on MDHHS’s Community Information Exchange Advisory Committee and contributes to the Michigan Health Information Technology Commission’s workgroups.

Deana Smith – Associate Director of Opportunity Management

A huge thank you to Deana Smith for stepping into the role of associate director of opportunity management! Deana will play a pivotal role in developing and funding new projects and programs that align with CHRT’s mission and values. Her ability to foster strong partnerships and identify strategic opportunities will be invaluable as we continue to expand our impact.

New Team Members

Jennie Scheerer – Program Manager, Research and Evaluation Team

We’re happy to welcome Jennie Scheerer (MPH) to CHRT as a program manager on our research and evaluation team! Jennie has already made an incredible impact, working on soon-to-be-published briefs on physician burnout and social determinants of health (SDoH) screening.

She is also collaborating with Jonathan Tsao on CHRT’s expanded Certified Community Behavioral Health Clinic (CCBHC) evaluation for the Michigan Department of Health and Human Services. We’re glad to have her expertise and dedication on board!

Alaina Kastl – Administrative Project Coordinator

Alaina Kastl is an administrative project coordinator for the Center for Health and Research Transformation (CHRT). She provides administrative and project support to CHRT’s health and social equity team.

With a background in program coordination and nonprofit work, Kastl enjoys collaborating on initiatives that create meaningful impact in the community. She holds a bachelor’s degree in human development and family studies from Michigan State University and is passionate about equity, access to resources, and community engagement.

Adriana Mancillas – Health and Social Equity Analyst

Adriana Mancillas is a project manager and social worker committed to advancing health equity and community empowerment.

Mancillas provides volunteer leadership support to Mexiquenses Unidos en Michigan, strengthening healthcare access in the Spanish speaking community and promoting cultural competency and language access to local nonprofits. Previously, she served as the crisis support and advocacy services program manager at SafeHouse Center, where she provided support to survivors of intimate partner violence and their advocates.

With expertise in program development, stakeholder engagement, and culturally responsive service delivery, her work focuses on improving health access for all and continuous quality improvement in community-based programs.

Lynda McMillan – Senior Project Manager

Lynda McMillan is a senior project manager, leading complex, cross-sector initiatives that advance patient-centered care through strategic transformation. With over 20 years of experience spanning payer and provider environments, she has acquired deep expertise in interoperability, provider data strategy, and regulatory alignment—-consistently focusing on aligning people, process, and technology to drive meaningful outcomes.

Her work is driven by a commitment to building collaborative, scalable solutions that reduce administrative burden and improve outcomes for both healthcare professionals and the patients they serve.

Thank you!

At CHRT, we are grateful for the expertise and passion that our team brings to the table. These promotions and new additions strengthen our ability to drive meaningful change in health and social equity.

Congratulations to all, and we look forward to seeing the incredible work you’ll accomplish in your new roles!

Transportation is a cornerstone of healthcare access, but we’ve got to coordinate

Transportation is a cornerstone of healthcare access, but we’ve got to coordinate

April 1, 2025

Transportation is so much more than a logistical concern—it’s a cornerstone of healthcare access. 

When patients can’t physically get to their appointments, pick up prescriptions, or buy groceries, their overall health suffers.

Non-emergency medical transportation (NEMT)—a service that helps people get to healthcare-related destinations when they don’t have access to other options—can help bridge this gap. 

Michigan has included non-emergency medical transportation in the scope of covered services for Medicaid beneficiaries for many years. Anecdotally, however, I still hear a lot about the failings of NEMT in my county.

In 2023, I worked with others at the Washtenaw Health Initiative to organize a transportation summit with dozens of local leaders. One of the biggest challenges we heard about at the summit was the lack of a coordinated NEMT system.  A centralized organization to coordinate transportation would allow patients to call a single number to schedule rides, streamlining the process and improving service reliability.

Another critical gap, we heard, is meeting the needs of patients who need mobility aids, such as wheelchairs or assistance getting from the vehicle to the building, and vice versa. This is a fundamental aspect of accessible transportation, yet it’s often left up to individual providers to determine if they will provide door-to-door and door-through-door accommodations.

Technology could play a big role in making our NEMT system work effectively—here in Washtenaw County and in other counties across the state. Some of our local organizations are already gathering data—such as how often rides fail—but it’s tough to identify recurring issues without a coordinated approach.

To understand and improve NEMT services, we’d need to track a few key metrics:

  • How often patients attend scheduled medical appointments when transportation is provided.
  • Whether reliable transportation allows patients to pick up and take their medications as prescribed.
  • The broader impact of reliable transportation on patients’ health and recovery.

By collecting and analyzing this kind of data, we can gain valuable insights into how transportation services influence healthcare access and outcomes—and use that information to make meaningful improvements to our local transportation systems.

Tracking transportation needs could be helpful, too. For example, if we see a high demand for transportation to grocery stores or social gatherings, that data could guide decisions about funding or expanding services. This is especially important in areas like Washtenaw County, where transportation options are more limited for people in rural and other underserved communities.

Improving NEMT services in Washtenaw County—and in other communities—requires a coordinated approach that prioritizes accessibility, integrates technology, and uses meaningful data to drive decision-making.

What are your thoughts on transportation and healthcare access? Let’s start a conversation.