Program Evaluation

CHRT evaluation staff have a wealth of experience in conducting program evaluation. We work collaboratively with program stakeholders to design and implement all aspects of the evaluation from initial design to analysis, synthesis and reporting. We assess progress toward goals and outcomes and also provide a set of “lessons learned” that can drive program management and improvement.

CHRT’s evaluation services and capabilities include:

  • Consultation on evaluation design for proposal development
  • Stakeholder and community engagement in evaluation design, implementation, and data collection
  • Evaluation planning and design
  • Single and multi-site evaluations including diverse populations
  • Development of SMART goals
  • Metric and indicator development
  • Identification and assessment of data sources
  • Data collection and management of data sets
  • Qualitative and quantitative methods, including analysis of claims and survey data, interviews, and focus groups
  • Reporting and synthesis of results
  • Dissemination and communication strategies to multiple audiences

Our Experience

Previous evaluations have assessed:

  • The impact of a Patient Centered Medical Home model on improving adherence to care guidelines, reduction in gaps in care and improvement in health outcomes for diabetic patients across 25 clinics in a large urban health system
  • An intervention to increase proportion of new Medicaid patients establishing a medical home within 60 days of enrollment by employing Community Health Workers to conduct outreach and identify pre-existing social service needs that could serve as barrier to establishing care
  • An emergency department protocol that sought to divert and refer low income patients with acute dental pain from the ED to a community dental center for treatment providing them with an immediate and on-going source of dental care
  • The needs, gaps in services and satisfaction among members of a county health plan to support development of a strategic plan

Contact Melissa Riba at (734) 998-7589 or for more information about our program evaluation capabilities.