News

The important role of human-centered design in health care 

Kimberly Snodgrass

The important role of human-centered design in health care 

November 14, 2023

By: Kimberly Snodgrass, Cleoniki Kesidis

In 2023, with Medicaid renewals at the forefront of state health and human service department operations, we’re thinking a lot about how to create easy-to-use systems that allow people to demonstrate their eligibility for Medicaid. Without easy-to-use systems, many are losing Medicaid insurance for administrative or procedural reasons–even if they remain eligible.

Data shows that in Michigan, for example, one in every three individuals up for Medicaid renewal have had their coverage terminated in the first three months of renewals. Of these, 17 percent were denied coverage because they no longer qualified for Medicaid. The rest–83 percent–were denied coverage because they failed to complete the state’s renewal paperwork or weren’t able to verify their information properly. 

When individuals encounter challenges in navigating complicated systems, such as Medicaid renewals, they can be deprived of the support they deserve, potentially exacerbating their circumstances. For instance, if someone struggles to enroll in Medicaid, they might postpone important visits to their primary care physician or other preventive appointments. This frequently results in them seeking care for more severe and costly health conditions.

Human centered design: A solution.

Human centered design aims to solve challenges like these by deeply understanding the experiences of people affected by complicated systems. The design process can be applied to products, services, processes, or other things that meet real needs and help people become their healthiest selves.

If we understand people’s experiences, we can identify recurring pain points that prevent them from successfully achieving their goals. Once we understand this, we can build solutions that address these pain points. In its essence, HCD is a form of accessibility. 

Steps to take to achieve human centered design.

Civilla, a nonprofit based in Detroit, helped the Michigan Department of Health and Human Services improve and simplify their public benefits application, and shares five essential steps: 

  • Identify the challenge.
  • Figure out who’s directly impacted by the challenge. 
  • Talk to, observe, and collaborate with those people. 
  • Propose changes, see what people think about them, then test those changes to learn what works. 
  • Collaborate to implement the effective changes with a peer-led approach. 

In sum, inefficiencies are addressed collaboratively. Frontline staff work with organizational leaders, programmers, designers, and communicators. But the end users play a critical role, and evidence–about what works and what doesn’t–is essential. 

Human-centered design empowers individuals, enhances efficiency, and promotes a more inclusive and user-friendly society. Embracing this approach in the health and public health sector has the potential to create many positive changes. 

Helping organizations create successful, sustainable programs

Melissa Riba in a black top, smiling.

Helping organizations create successful, sustainable programs

August 31, 2023
Melissa Riba

CHRT’s program evaluation team works with stakeholders to design, analyze, synthesize, and report on evaluations. They aim to improve programs by assessing progress, demonstrating impact, and developing lessons learned.

We sat down with Melissa Riba, the program evaluation team lead, to learn more about the team’s projects, purpose, and intended impact.

What are some of the challenges CHRT’s program evaluation team addresses?

The program evaluation team works with organizations that have identified a problem and created an intervention or program to address it. They’re doing great work, built on their evidence and experience, and they know they’re changing people’s lives. Their challenge is demonstrating that.

Evaluation can be a challenge for organizations because it’s a very time intensive, deliberate, systematic process. It’s a lot more extensive than simply identifying data or metrics, and it needs to be incorporated into early planning of a program to do it well. Often, organizations are trying to get a program up and running quickly and they don’t have the time or resources to plan evaluation. 

That’s where we can come in as consultants. We work hand in glove with the program to demonstrate impact and make the case for the program’s value – or to identify adjustments required to make the desired impact. This is often necessary to get continued funding to sustain or expand the program, because funders want to know the program is having the desired impact. As third party evaluators, we also provide the essential objectivity of an outside perspective.

As well as demonstrating value to funders and other stakeholders, we work on continuous quality improvement. By collaborating closely with the implementation organization, we identify areas where they should make mid-course adjustments. We provide quarterly data and information so they can see if they’re on track towards their targets, and discuss solutions if they’re not.

People working in health care and combating health disparities have a great deal of expertise and passion. Everyone undertakes these programs to improve people’s lives. We partner with them to demonstrate that they are indeed having an impact or consult on program adjustments to improve impact.

What projects are in the team’s portfolio now, and what do you anticipate their impact will be?

One project that we’ve been working on for five years is an evaluation of the behavioral health primary care integration process with the state of Michigan. We’ve been looking at how to integrate care and improve information sharing to improve care for the patient. As this project is winding down, we’re seeing a lot of impact.

We’re also working on a smaller pilot program in Detroit with an early childhood education center. Providers there observed that a lot of caregivers experience health disparities or behavioral health needs like postpartum depression. They’re piloting an evidence-based peer-to-peer program with a small cohort of moms to improve wellness, reduce depression and anxiety, and support parent-child relationships. On the program evaluation team, we often work with a small pilot to show outcomes and gather lessons learned, and then help our client make the case to expand it. This project is exciting because if this program does well the organization can expand the model to other parts of the state.

The program evaluation team has a robust portfolio, and we’re working on several other projects now as well, including evaluating the Certified Community Behavioral Health Clinics (CCBHC) in Michigan.

What processes does the team use to advance projects?

We use a culturally relevant and equitable evaluation framework for our projects. I’ve been doing evaluations for more than 25 years, and one common issue is that the exercise of evaluation is not always inclusive of a vulnerable community in a culturally relevant, equitable, appropriate way. Over the last few years, we’ve been incorporating this framework into all that we do to address this issue. We look through the perspective of the people being impacted by the program and seek input and guidance from people with lived experience. 

To achieve this, we focus on methods and how we collect data. We take into account health literacy and aim to understand where people are coming from. For example, when we were working on a project to integrate care in a pediatric practice, we initially wanted parents to take a brief survey. We realized that wouldn’t be appropriate because there may be multiple children present at an appointment, or children fussing, and the parents didn’t have time for a survey. Based on collaboration and feedback, we adjusted our method and had much more success. 

It comes down to being flexible. We work very collaboratively with our partners to make sure our evaluation is grounded in the reality of the work they’re doing and the community they’re working in.

We’re also really passionate about lessons learned. People get a little scared about evaluation, like you’re being judged. But that’s not our approach. We’re focused on the successes and the challenges, and how we can learn from them.

Everyone on our team is passionate about taking the hard work that our clients do on a daily basis and demonstrating its impact. Our team is very multidisciplinary, and our work is very applied. We take on the really messy projects. Our interns often say that our work is very different from what they learned in their evaluation classes, because we’re grounded in the real world and focused on adding value without getting in the way of our clients’ important work. It’s so exciting when we can see the impact immediately.

Health and Social Equity team members include: 

Introducing CHRT’s new health and social equity team

Sharon Kim in a black jacket smiling

Introducing CHRT’s new health and social equity team

May 10, 2023

In March, the Center for Health and Research Transformation (CHRT) launched a new team focused on health and social equity.

Though each of CHRT’s teams applies a health and social equity lens to their projects, CHRT desired a specific team to manage major programs under the health and social equity banner, while offering support to clients in pursuit of more complex health and social equity initiatives. 

CHRT brought programs such as MI Community Care, the Promotion of Health Equity project, the Healthy Aging at Home Network, and efforts supporting the Washtenaw Health Initiative under that health and social equity umbrella. 

We sat down with Sharon Kim, the Health and Social Equity team lead, to learn more about the team’s projects, purpose, and intended impact.

Sharon Kim

What are some of the challenges CHRT’s health and social equity team will address?

All of our programs focus on supporting the most vulnerable and underserved folks in our community, but in different ways and with different populations. 

MI Community Care (MiCC) is a good example. A coalition of Livingston and Washtenaw County community partners, MiCC is a free care coordination program that initially focused on reducing emergency department use. Now, MiCC helps participants–primarily Medicaid enrollees–meet their health and personal goals. Participants live with challenging and complex needs. MiCC participants often need support with multiple needs such as food, housing, specialized medical care, and behavioral health or substance use conditions. 

CHRT is the backbone organization for the MiCC program. Some partner organizations have become hublets, which means they take the lead with participants, coordinating all the services that that participant is going to need. Hublets are supported by additional partner agencies. All the boots-on-the-ground agencies involved came together and developed the MiCC model themselves. They developed a common consent model, they adopted common comprehensive assessment forms, they’re all using a shared IT platform to coordinate with each other and ensure closed-loop referrals. It’s part of what you see at a national level, this push toward coordinated, holistic, team-based care that’s centered around the patient.

In the U.S. we focus so much of our time and resources on medical settings, but true health care starts where we live, where we work, where we pray, and where we play. Our environment, the way we grew up and the resources available to us, drives health and wellbeing. We have been so focused in this country around providing care after someone gets sick, versus making sure that people have the things they need to be born healthy and stay healthy.

Our programs have the potential to reach and support the lives of our most vulnerable and underserved populations, but there are few mechanisms to pay for social care. We’re looking at sustainability paths from a policy perspective, and from a boots-on-the-ground perspective. But for many of our local players, it’s hard to do this work when you’re worried about keeping the lights on. And going after different funding streams increases the administrative and reporting burden.

Merging all our health and social equity programs under the same umbrella will help us make more efficient use of funding, staff, and other resources, especially for programs that serve overlapping populations and address similar needs. We expect that this will result in improved coordination of services, ensuring a more systemic approach to meeting community needs.

What projects are in the team’s portfolio now, and what do you anticipate their impact will be?

One of our largest projects, the Promotion of Health Equity (PHE) project, is really quite amazing. 

PHE is a Centers for Medicare & Medicaid Services (CMS) funded health equity project administered by the Michigan Department of Health and Human Services (MDHHS). For PHE, CHRT is facilitating a learning network and providing administrative support to six collaboratives: 

Each participating collaborative has already done significant work building a consortium of health care and social service organizations that are working together to serve their geographic regions. 

Bringing together so many regions from across the state, each with their own unique models and challenges, is a tremendous opportunity for all of us. We can address the priorities of the State of Michigan and the Michigan Department of Health and Human Services, such as the state’s social determinants of health strategy and health information technology roadmap. Both include a focus on community information exchange and the ability to integrate data across the clinical and social care settings, which is a central focus of PHE. PHE partners are leveraging the robust data sharing infrastructure they have built. This infrastructure helps to improve the ability for social care organizations to do their vitally important work. Michigan is already a national leader in regard to the sharing of clinical data, and through PHE we are moving another step forward in developing a statewide infrastructure to support data sharing between clinical and social services.

PHE brings together so many amazing partners. In addition to CHRT, core project partners include: the Michigan Health Information Network, Michigan Data Collaborative, Collaborative Quality Initiatives, MSHIELD, and the backbone organizations representing six different regions of the state.

A second project housed in the new CHRT team is a collaborative effort focused on supporting the unmet needs of older adults and their caregivers. It provides support to the aging population in Washtenaw County through a collective impact model. CHRT and its CBO partners successfully completed a CIHN pilot program. During this pilot, they created a shared administrative structure to provide individuals diagnosed with heart disease or diabetes with medically friendly home-delivered meals coupled with SDOH-focused assessments and referrals for additional services. Building on the success of the pilot program, CHRT plans to develop a “Healthy Aging at Home Network” (HAHN), formalizing the alliances developed during the pilot program and scaling up the service offerings for Michigan residents.

In the project, social care organizations come together to coordinate efforts to make sure that seniors—regardless of their economic status, race, ethnicity, or gender—have access to the things they need to age in a healthy way. 

What processes does the team use to advance projects?

As a new team, we are still developing our processes. Everything is a team effort. My role on the team is to make sure that my team has what they need to make their programs successful. I lean on their knowledge, expertise, and passion to advance equity.

The Promotion of Health Equity project is a good example of a team effort. We are bringing together six incredibly different regions with different goals. The CHRT team helps partners define overarching, cross-regional goals for health equity and for social equity. 

We do this by asking: What are the common outcomes that need to come from this? Can we identify shared goals, target populations, or interventions? How do you ensure that all of the different regions and different programs are working toward some of the same end goals and working together effectively?

These questions help us craft a shared vision. 

After determining a shared vision, we create a shared framework and implementation plan. The framework outlines the approach we’re going to take, including strategies for the interventions, for continued outreach, and how we’re going to connect with the state and funders more broadly. Then we determine how to assess the success of our work, not only for the regions individually, but as a whole. 

All of our projects focus on supporting the most vulnerable and underserved folks in our community in a way that’s holistic, coordinated, and uplifts the lived experience of people in the community. 

Health and Social Equity team members include: 

Accepting applicants for the second annual Rebecca Copeland Memorial Internship

Rebecca Copeland

Accepting applicants for the second annual Rebecca Copeland Memorial Internship

February 22, 2023
Rebecca Copeland

CHRT is now accepting applicants for the second annual Rebecca Copeland Memorial Internship.

CHRT seeks a high-achieving individual who is thoughtful and analytical, with interests and experiences in health policy analysis. This is a full-time paid summer internship, with flexible start and end dates. Graduate students who have completed at least one year of coursework in public policy or public health are encouraged to apply.

The intern will have the opportunity to work on relevant, timely health policy issues. The intern will be responsible for elements of health policy and research projects that align with CHRT’s mission of improving the health of people and communities.

Apply now or learn more.

About the CHRT Rebecca Copeland Memorial Internship

Rebecca Copeland was a dual masters degree student in public health and public policy at the University of Michigan, and graduated in the spring of 2021. She had a deep interest improving population health by addressing social needs. Rebecca sought out mentorship from Terrisca Des Jardins, CHRT’s former executive director serving from late 2020 – February 2023. 

Rebecca was deeply committed to improving health, health care and social justice. She brought enthusiasm and excellence to analysis of important health policy issues and inspired those alongside whom she worked.

At CHRT, Rebecca interned with Nancy Baum, CHRT’s health policy director. At CHRT, she worked to improve the public mental health system, among other projects. “Her energy was amazing,” says Baum. “Rebecca showed us just how valuable interns can be in an organization like ours. When an intern is both smart and dedicated to making systems better to improve health, as Rebecca was, they are a real asset,” says Baum.

Rebecca Copeland passed away in July 2021. CHRT and the RAC Fund for Social Justice honor her memory by offering the Rebecca Copeland Internship to graduate students at the Gerald R. Ford School of Public Policy.

15 years in review with Executive Director Terrisca Des Jardins

15 years in review with Executive Director Terrisca Des Jardins

November 16, 2022

Fifteen years ago, no one could have anticipated where the Center for Health and Research Transformation (CHRT) would be today. We’ve gone through many iterations, making our 15th anniversary truly significant. 

We were only guaranteed three years of funding when we opened the doors of our center. We started as a grant-making nonprofit to support health services research. For many years, much of our work sought to improve health care and access to care. Then in 2018, we changed our name from the Center for Healthcare Research and Transformation to the Center for Health and Research Transformation. This shift highlighted our recognition of the critical role that health-related social needs and influencers have on the health of communities, as well as the substantive number of projects in our portfolio designed to address those needs. 

Today, all of our work asks: How do we create healthier populations, healthier individuals, and healthier communities? Three primary strategies guide our work and help us answer these questions.  

The first: To be, and be known as, a key source for evidence-based, non-partisan information on health policy issues and trends. 

  • Our policy briefs have remained neutral, trusted sources of information. We’ve analyzed a wide range of topics—like ways to recruit and retain behavioral health workers in rural America and effective state and federal policy options designed to support family caregivers—to determine how we can reshape policy to better serve vulnerable populations. We place a lot of attention on disseminating our briefs to policymakers, stakeholders, and other leaders, and have influenced several local, state, and federal policies.
  • Our policy fellowship—which is now celebrating its tenth year—has greatly influenced the health policy space. Historically, we’ve welcomed a diverse set of researchers and policymakers. In recent years, we added nonprofit leaders to the fellowship. In the ten years the program has run, we’ve had 122 fellows. And we launched a new fellowship for Detroit Health Department (DHD) staff, the DHD Public Health Practice and Policy Engagement Fellowship. This fellowship program has trained 37 frontline DHD staff to date, helping them build knowledge in systems thinking, data analytics, public policy, and communications. We are currently training our third cohort of DHD fellows. 
  • Our communications work has grown to be its own area, expanding from supporting CHRT’s core communications to helping partners and funders raise awareness about their programmatic efforts. For example, CHRT’s communications team is working with the national Social, Behavioral, and Economic COVID-19 Coordinating Center (SBECCC) to develop a research report showcasing NIH-funded COVID-19 research projects centered on disparities. The SBECCC hopes the report will help highlight evidence-based COVID-19 mitigation strategies and provide important data to inform future pandemic mitigation strategies across the country. 

The second: To help community-based health collaborations improve population health and magnify their impact. 

  • Our backbone support has helped community-based collaborations like MI Community Care, Vital Seniors and the subsequent Healthy Aging at Home Network, and the Washtenaw Health Initiative get started and off the ground. We’ve also facilitated the evolution of their work. Over time, that has positively impacted both individuals and populations. 
  • Our technical assistance has facilitated health care delivery transformation, new initiatives, and evolving strategies. For example, we’ve recently worked with the Michigan Department of Health and Human Services to identify more equitable long-term services and supports. In this work, we focus on data analytics and strategic planning to help our state scale solutions to a range of populations. 

And the third: To build the evidence base for local and state programs that can be replicated and scaled to improve health and social welfare. 

CHRT has evolved a lot over the past 15 years. It’s even evolved significantly over the past two years since I assumed my role as executive director in 2020. Reflecting on my time at CHRT, I think of three meaningful shifts we’ve made. 

CHRT has covered topics including health care access, health care delivery, health care integration, healthy aging, behavioral health, unpaid caregiving, health equity, the social determinants of health, and pandemic response, to name only a few of the areas we’ve addressed in our first 15 years.

We are a team of problem solvers and thought partners working alongside our funders and clients. While our approaches are evidence-based, we can also push the envelope and contribute to the evidence as we identify creative solutions to the pressing health challenges of the day.

I’m grateful to have the CHRT team by my side as we move into our next chapter. Our team is incredibly passionate. Everyone brings a unique perspective and experiences to the table, and I’m continuously humbled to be a part of it.  

In partnership,

Terrisca Des Jardins 

Insurance companies are no longer waiving cost-sharing for COVID hospitalizations. Seems fair to me.

Melissa Riba

Insurance companies are no longer waiving cost-sharing for COVID hospitalizations. Seems fair to me.

October 1, 2021
By Melissa Riba, director of research and evaluation, Center for Health and Research Transformation (CHRT)

In the early stages of the COVID-19 pandemic, insurers stopped charging their members for COVID-related hospitalizations. 

Partly, that was just common sense. Charging copays and deductibles in the middle of a global pandemic–when people were sick and worried and losing their jobs–would have discouraged people from seeking care. 

But insurers were also in a really good financial position to waive those fees. 

People were continuing to pay their premiums while delaying routine care, skipping wellness visits, postponing preventive screenings, and generally toughing it out until the coast was clear. All of that saved insurers money. 

Now, consumers seem surprised that insurance companies are planning to reinstate copays and deductibles during a significant COVID-19 surge. I’m not entirely sure why that’s surprising. 

As research and evaluation director at the Michigan-based Center for Health and Research Transformation (CHRT), I have seen the data and heard the stories. And it shows that over 90 percent of the folks who are really sick–the ones who are crowding hospital ICUs and EDs–are unvaccinated. And that’s a situation that’s easily remedied. 

Vaccines are safe, free, and plentiful. Plus they’re highly effective at protecting us from COVID-19. 

Sure, there have been breakthrough infections among the vaccinated. But the evidence demonstrates that people who are vaccinated have less severe symptoms, and are less likely to end up in the hospital costing insurers a ton of money. 

A recent Kaiser Family Foundation study shows that in Michigan, only 1.6 percent of new COVID infections are occurring among the fully vaccinated. And even among those relatively rare cases, incidence of serious illness or hospitalization is practically zero (.01 percent to be precise). 

In the U.S., health insurance isn’t a human right; it’s a market commodity. 

Whether we believe that’s right or wrong, our health care system is built on a very basic capitalist principle–provide a good or service and try to make money doing it. 

Unvaccinated COVID-19 hospitalizations cost the U.S. health system $2.3 billion in June and July 2021. And if costs exceed what insurers anticipated, or result in excessive uncompensated care for hospitals, who do you think will make up for it? We all will:  Through higher premiums and cost sharing requirements; through increased hospital charges. Vaccines can save money–for insurers, for individuals, and for society. It’s as simple as that. 

Waiving copays and deductibles at the start of the pandemic was a way for insurers to encourage members to take care of themselves and others by seeking necessary care. Reinstituting copays and deductibles is a way for insurers to encourage members to take care of themselves and others by getting vaccinated. 

We’ve already done a lot to incentivize people to get vaccinated. 

There are free donuts, cash payouts, scholarship lotteries, free transportation. 

We’re now starting to see vaccination requirements at work and play. I just uploaded a photo of my own vaccination card, and my daughter (who is also vaccinated) tells me that you can’t see Harry Styles at Little Caesars Arena in September unless you can show you’re vaccinated (for those of you with a Harry fan in your household, you know this is a really big deal).

Penalties are the logical next step. We’ve tried the ‘carrot’; now it’s time for the ‘stick’ to encourage (some might say ‘force’) individuals to get vaccinated. Health insurers might not deny coverage, but they can definitely make it more expensive to make the choice to remain unvaccinated. That’s health insurance 101.

This blog post originally appeared in The Detroit News on September 3, 2021 (Op-ed: Insurers are driving up the price of staying unvaccinated)

Welcome new staff and interns

4 new staff and inters

Welcome new staff and interns

August 11, 2021

CHRT is pleased to introduce its newest hires in finance, data use, and programming. New finance team members will enhance our organization’s ability to conduct financial planning, ensure compliance, and improve operational procedures. New programmatic staff members bring expertise in health information technology, data use, public policy, mental health and substance use disorders, and more. 

Gudrun Bossman

Gudrun Bossmann is a senior financial analyst at CHRT and is responsible for financial planning. She holds a bachelor’s degree, with honors, in international business and management studies from the Hanzehogeschool, Groningen, The Netherlands.

Prior to joining CHRT, Bossmann built up the financial controlling of a media research company in Ann Arbor and managed financial operations for the premium resort sector of Thomas Cook, one of the largest travel companies in Europe.

Ayşe G. Büyüktür

Ayşe G. Büyüktür is a senior research area specialist with the University of Michigan School of Information and holds appointments at the Center for Health and Research Transformation (CHRT) and the Michigan Institute for Clinical & Health Research (MICHR).

Büyüktür first started working with CHRT in 2016 as a consultant for the Livingston – Washtenaw State Innovation Model (SIM) intervention, the predecessor to MI Community Care. She subsequently joined the intervention team in the design, implementation, and operations of the program.

Allison Fritsch 

Allison Fritsch is an intern at CHRT. She is a Master of Public Health and Master of Social Work dual-degree candidate (2022) at the University of Michigan.

Before coming to the University of Michigan in 2020, Fritsch worked in the hospitality industry.

Wendy Hawkins

Wendy Hawkins is a senior health policy analyst at CHRT. She graduated with her master’s in public policy from the University of Michigan Gerald R. Ford School of Public Policy in 2021.

Prior to joining CHRT, Hawkins worked in the harm reduction field in San Francisco and Los Angeles, providing harm reduction materials and support to people who use drugs and those experiencing housing instability. She also provided HIV/STI and Hepatitis C testing and referrals to wraparound services.

Amy Martinez

Amy Martinez is University of Michigan School of Public Health, Future Public Health Leaders Program (FPHLP) fellow, completing her field placement with CHRT. She is currently pursuing her bachelor’s degree in psychology and public health at Williams College, located in Williamstown, MA

Prior to joining CHRT, Martinez served as a public health intern in the Berkshire Area Health Education Center (AHEC) where she helped develop mental health and COVID-related programming for improving healthcare professionals’ relationships with themselves and their patients during and post-pandemic.

Augustina Nguyen

Augustina Nguyen is a University of Michigan School of Public Health’s Future Public Health Leaders Program (FPHLP) fellow. She graduated from Wheaton College in Massachusetts in 2021 with a BA in biology and business management.

Before joining CHRT, Nguyen was a public health intern at the Brigham and Women’s Hospital, doing health equity research and intervention.

Angela Palek

Angela Palek is a senior financial specialist at CHRT. She holds a master’s degree from Michigan State University in higher, adult, and lifelong education and a bachelor’s degree from Central Michigan University in administration, with an emphasis on organizational administration.

She began her career at Eastern Michigan University working for the EMU Wraparound Project which provided wrap around services for at-risk teen parents. While at EMU, she was instrumental in the development of the non-profit student food pantry.

Ivana Tullett

Ivana Tullett is compliance staff specialist at CHRT, with a focus on regulatory data compliance and data privacy. She holds a master’s degree in law from the Charles University in Prague and a master’s degree and research doctorate in law from the University of Michigan Law School.

Prior to joining CHRT, Tullet supported the University of Michigan research enterprise by negotiating data use agreements and coordinating related compliance reviews.

Luoluo Xu

Luoluo Xu is a senior accountant at CHRT, supporting the administrative and business functions. She holds a master’s degree in accounting from Eastern Michigan University.

Prior to joining CHRT, Xu worked as an accountant for MHealthy, which offers U-M faculty and staff a broad range of health and well-being programs, and the U-M Shared Services Center, which oversees a range of human resources and financial administrative functions across the University. 

New CHRT projects focus on integration, learning networks, and social determinants of health

A binder that reads New Projects

New CHRT projects focus on integration, learning networks, and social determinants of health

August 11, 2021

CHRT has launched six new projects over the past few months, including designing a public health and primary care integration demonstration project, participating in a learning action network team to support integrated delivery networks, launching a new practicum and fellowship for Detroit Health Department staff members, and providing training in communicating for policy change to a national network of cancer care organizations.

Integration

Coaching members of a national learning and action network of integrated care delivery leaders

National: Institute for Healthcare Improvement (IHI)

While understanding that the social conditions in which a person lives, works, and plays is critical to health, only 24 percent of hospitals and 16 percent of physician offices report screening patients for social needs. More and more, however, health systems are recognizing the imperative of understanding the social needs of their patients and helping to resolve unmet social needs that directly impact health, well-being, and equity. 

In order to support the journey of these health care organizations, Pfizer is funding work with the national Institute for Healthcare Improvement (IHI) to create a Learning and Action Network. CHRT’s executive director will participate in a multi-disciplinary national faculty team that provides coaching and guidance to competitively selected integrated delivery networks. Read more

Integrating public health and primary care and developing sustainable funding mechanisms for both systems

National: American Board of Internal Medicine (ABIM) Foundation

The lack of connection between primary care and public health has had serious consequences during the COVID-19 pandemic. Public health messages about the measures necessary to keep people safe–masking, social distancing, the need for internal eating closures, and the like–have been highly politicized. But in many communities, it was hard for public health leaders to reach and convince their constituents.

CHRT is working with the American Board of Internal Medicine (ABIM) Foundation to Identify ways to integrate public health and primary care and to develop sustainable funding mechanisms to strengthen both systems. In the first phase of this work, CHRT will focus on key informant interviews with representatives from a range of organizations and entities such as public health and primary care professionals from states with advanced integrated systems and states identified by the National Health Security Index 2020. Read more

Expanding the Home Nutrition+ integrated infrastructure

Regional: Michigan Health Endowment Fund

Several national studies have demonstrated a return on investment for nutrition programs. Specifically, a Commonwealth Fund review identified multiple papers that provide strong evidence that medically tailored meals (MTM) improve outcomes and have a positive return on investment. Furthermore, the Commonwealth Fund found that a community-based care transition program, provided to older adults as part of a combined MTM intervention, saved $3.87 for every $1.00 spent, likely driven by a significant decrease in the 30-day readmission rate in the intervention group.

Vital Seniors Initiative grantees–five social service agencies for which CHRT provides backbone support–are forming a community integrated network with the goal of delivering MTM and coordinated service delivery to clients. The end goal: To more effectively and efficiently serve older adults and individuals with disabilities so they can remain in their community and home of choice. To do this, the network needs to develop a hub model structure, governance, and operations as well as new partnerships to expand the Home Nutrition+ program.

CHRT will provide backbone support to the community integrated network, helping network members develop strategic objectives with existing partners, develop the governance structure required to support expansion, set up the appropriate legal agreements, engage with community-based organizations beyond Washtenaw County, and develop the framework to offer Home Nutrition+ based on the “Food is Medicine” model.

During the first quarter, CHRT will identify potential geographic regions for expansion, conduct an analysis of services and gaps of MTM offerings in those regions, engage with a health plan to support the operational objectives for expansion, and conduct visioning sessions to define mission and execute delivery. During the second quarter of the grant period, CHRT will facilitate governance and geographic expansion decision making, set up legal structure and applicable agreements, and more. Read more

Public Health

Developing and delivering a fellowship and practicum for Detroit Health Department staff

Local: Detroit Health Department

In 2019, CHRT launched the Detroit Health Department Public Health Practice and Policy Engagement Fellowship, training two cohorts of DHD staff in four key areas–systems thinking, communications, policy engagement, and data analytics–so they may ultimately lead collaborative, cross-systems work, eliminating silos and addressing the social determinants of health. A shortened, supplemental virtual fellowship for alumni will continue to elevate their public health skills and professional development experience.

CHRT will lead alumni in a six-session fellowship, covering a host of current policy issues and trends. The alumni fellowship will touch on long-standing, complex issues of public health, many of which have been exacerbated by COVID-19. It will create a space to identify and discuss these dynamic problems and provide tangible ways for fellows to address them and affect change. The fellowship also includes a small-group practicum project, focused on real issues faced within DHD departments. At completion, the fellows will have a fleshed-out plan for improving processes–one that is rooted in systems thinking. Read more

Healthy Aging

Informing the development of Michigan’s statewide LTSS strategic plan

State: Michigan Department of Health and Human Services

In 2019, the Michigan Department of Health and Human Services (MDHHS) engaged in preliminary preparation for strategic planning activities around long-term services and supports (LTSS). MDHHS has now asked CHRT to facilitate a comprehensive process to inform a statewide LTSS strategic plan.

In Phase I, CHRT will review MDHHS work to date and interview key staff. CHRT will then conduct an environmental scan of federal policy and funding changes, both planned and existing, as well as examples of how states are applying these federal changes. CHRT will review best practices on equity initiatives and key LTSS options, then develop a white paper on LTSS options. CHRT will also conduct a series of internal and external key informant interviews, and complete a literature review on home- and community-based services, with high-level recommendations for the state. Read more

Communication for Policy Change

Training members of a national cancer care consortium in communicating for policy change

National: Alliance to Advance Patient-Centered Cancer Care 

The national Alliance to Advance Patient-Centered Cancer Care seeks to ensure that findings from the alliance’s six participating sites and cross-site evaluation–particularly those that demonstrate evidence-based mechanisms for advancing patient-centered care and reducing disparities–reach, inform, and inspire national decision and policy leaders.

CHRT is collaborating with the alliance around communicating for policy change. The focus: Developmental editing, as alliance staff write a policy brief to share with national policy and decision leaders, and webinar development and delivery to help alliance members in several states as they communicate their own findings to policymakers and practitioners. Read more

Special open enrollment period allows Michigan consumers to purchase 2021 health insurance on national ACA marketplace

Health Insurance paperwork with a pen

Special open enrollment period allows Michigan consumers to purchase 2021 health insurance on national ACA marketplace

February 12, 2021

On January 28th, President Biden signed an executive order to initiate a nationwide special enrollment period and reopen the ACA Health Insurance Marketplace. The Marketplace will reopen from February 15 – May 15, which will give consumers in Michigan (and in 35 other states that use the federal exchange) an additional opportunity to purchase 2021 health insurance coverage amidst the backdrop of the COVID-19 pandemic.

The state of Michigan experienced a 46 percent increase in the number of uninsured adults from February to May of 2020, due in large part to the pandemic.[1],[2] While over 267,000 Michiganders were able to enroll in health insurance plans during the regular 2021 open enrollment period, a 2 percent increase from the 2020 open enrollment period, thousands of Michiganders currently remain uninsured.

Governor Whitmer has announced that the state of Michigan, in tandem with this special enrollment period, will be launching outreach efforts to help uninsured Michiganders learn more about the coverage options available to them. Many uninsured individuals may find that they have subsidies that are large enough to cover the entire cost of a health insurance plan.

For more general information regarding the 2021 Health Insurance Marketplace, including an in-depth rate analysis, see CHRT’s Rate Analysis: 2021 ACA Health Insurance Marketplace for Michigan. To explore health insurance plans available through the Marketplace, visit healthcare.gov.


[1] State Leaders Applaud Biden Administration for Opening Marketplace Special Enrollment Period and Making Medicaid more accessible. (2021, January 28). Retrieved February 11, 2021, from https://www.michigan.gov/som/0,4669,7-192-29943_34759-550797–,00.html

[2] A 46% increase equates to roughly 834,000 Michiganders without health insurance coverage.

Webinar: CHRT Policy Analytics Director Robyn Rontal offers webinar on policy solutions to support family caregivers

Paperwork marked Policy

Webinar: CHRT Policy Analytics Director Robyn Rontal offers webinar on policy solutions to support family caregivers

February 11, 2021
Robyn Rontal presents a webinar on policy solutions to support family caregivers

In this hour-long webinar by Policy Analytics Director Robyn Rontal, viewers will learn about the current state of informal and family caregiving in the U.S., factors that impact caregiver stress, and a variety of policy solutions to support caregivers.

Rontal discusses the prevalence of family caregiving and the impact of the COVID-19 pandemic on caregivers and families. She presents research showing that almost 40 percent of caregivers find their caregiving situation to be emotionally stressful, and shares examples of strategies to address these problems with policies at the local, state, and national level.

With family caregiving so prevalent and so taxing, it is essential that health systems develop strategies to support unpaid caregivers. This support requires adjustements at the policy level. As a policy analyst, Robyn Rontal discusses what those solutions for family caregivers could look like in this webinar.

Listen to Policy solutions to support caregivers webinar to learn more about ways we can support unpaid caregivers in the U.S.